Terms and Conditions

  • I don’t accept returns, exchanges or cancellations but please  contact me if you have any problems with your order. While we do not  accept returns, exchanges or cancellations, please contact me with any issues within 2 days of order date.
  • All sales are final
  • Used merchandise is non-returnable/refundable unless the item is defective.
  • Eligible returns must be received in original condition with packaging and tags.
  • Shippint charges are non-refundable
  • If a package has been returned to Genevieve Fashion due to incorrect address or customer fails/declines to pick up parcel at postal outlets/customs before pickup expiration, you have the option to have the package resent at your expense.
  • Refunds are not  eligible should you decide to decline the resending option
  • Buyers are responsible for any customs and import taxes that may apply. GF is not responsible for delays due to customs.
  • Customers are responsible for return shipping costs. If the item is not returned in its original condition the buyer is responsible for any loss in value.
  • Every effort has been made to present product colours as accurately as possible, however resolution can affect how an item is displayed, the accuracy of colours cannot be guaeranteed. A sample swatch is available on request for a small fee.
  • Items are not shipped until payment is cleared.